Terms and Conditions

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General Terms of Sale

§ 1 GENERAL PROVISIONS

The website is available at www.adicam.pl and is managed by Adrian Wyszyński Adi Trade with the address of the place of business and the address for delivery: Gdyńska 61A street, 05-200 Wołomin, NIP 1251653355, REGON 366763214, e-mail: , phone: +48536267126. The service office is open on business days from 9-17 Central European Time, hereinafter referred to as the Seller.

Contact with the Seller can be obtained:

– by phone: +48536267126 (the Store’s working hours are 8 a.m. to 4 p.m. on working days, the fee is the same as for a regular phone call, according to the tariff package of the service provider used by the Customer),

– using the e-mail address – ,

– using the contact form, located on the website.

Technical requirements necessary to cooperate with the system used by the Seller: (1) computer, laptop or other multimedia device with Internet access; (2) access to electronic mail; (3) web browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0. and higher, Safari version 5.0 and higher, Microsoft Edge version 25.10586.0.0 and higher; (4) recommended minimum screen resolution: 1024×768; (5) enabling cookies and Javascript support in the web browser.

The Customer is obliged to use the Website in a manner consistent with the law and decency, with due regard for the personal rights, copyrights and intellectual property of the Seller and third parties and enter data in line with the facts. The Website is forbidden to provide illegal content.

Complaints related to the provision of electronic services (i.e. electronic forms provided on the Website) by the Seller and other complaints related to the operation of the Website may be submitted, for example, in writing to the following address: Gdyńska 61A street, 05-200 Wołomin; in electronic form to the e-mail address: . It is recommended that the Customer provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of irregularities; (2) Customer requests; and (3) contact details of the person submitting the complaint. The Seller shall respond to the complaint immediately, not later than within 14 days from the date of its submission.

By placing an order, the customer declares that it is related to the professional nature of his business, and this is due to the use of the ordered product as part of his business. In the event that the Customer places an order for purposes unrelated to the professional nature of the business or acts as a consumer, he will inform the Seller thereof when placing the order (the order remarks window may be used).

General conditions of sale are delivered to the Customer when placing the order and the Customer is obliged to accept them, under pain of refusal to conclude the contract. In the event of any contradictions and/or discrepancies between the general conditions of sale and any individual arrangements of the parties confirmed in documentary form, such individual arrangements shall prevail.

The General conditions of sale do not apply to sales by the Seller’s distributors listed on the Website, and in this respect the Customer enters into a contract each time under the conditions specified by the distributor and with the distributor.

The site allows placing orders without logging in and account registration.

The store ensures that all opinions about the products offered in the Store come only from Customers who have purchased a given product. To this end, the store will restrict access to the rating and feedback form for the product only to Customers who have received a special link within the e-mail with confirmation of the order, which allows access to the form for issuing opinions and ratings on a given product.

§ 2 CONCLUSION AND IMPLEMENTATION OF THE CONTRACT

The Product price shown on the Website is given in euros and does not include taxes. The price amount including taxes will be given after placing the order, because due to offering products in the EU zone and outside of it, the type of tax and its calculation on the purchase depends on the country of the buyer/delivery, e.g. EU customer who is not active 23% VAT on the purchase price will be charged to the VAT payer or the consumer, and in some cases the price shown on the Website may be the final price of the product (no VAT, e.g. within a Community delivery).

The customer, when selecting the product shipping option, will be informed about the cost of delivery in the manner specified in paragraph 3. The cost of transport will be estimated in terms of the selected product/products, weight/size and place of delivery.

The Seller shall inform the Customer of the total price resulting from paragraph 1 and 2 by e-mail within 3 working days of placing the order. If the customer does not agree to such a price, i.e. by adding the tax amount or the cost of transport, he may withdraw from the contract without incurring any costs within 7 days of receiving the information about the total price. If the Customer does not exercise his right to withdraw from the contract within the time limit, he shall be deemed to have accepted the total price and is obliged to pay it. A statement of withdrawal may be submitted to the Seller by e-mail to: .

The conclusion of the sales contract between the Customer and the Seller takes place after the Customer has placed an order on the Website, i.e. choosing the product and wheel options (if applicable), clicking “add to cart”, entering the required data in the electronic form, reading the Privacy Policy and accepting the General conditions of sale. Placing an order finishes selecting the “order with payment obligation” button. If the customer has a discount code, he can use it once by entering the order summary in the box and selecting “Apply coupon”.

After placing the Order, the Seller immediately confirms its receipt by sending the Customer an appropriate e-mail by the Seller, which is also a confirmation and moment of concluding the sales contract.

After placing the order and providing the total price as in paragraph 3 The Seller provides the Customer with the method/methods of payment available for this particular order, including payment by bank transfer to the Seller’s bank account – in currency or PLN, electronic payments and payments by payment card via a service supporting the so-called „quick payments”. If the method of payment does not suit the customer, he may within 7 days of receiving information about the payment method / methods for his order, resign from it (withdraw from the contract) without incurring any costs. Information on resignation may be submitted to the Seller by e-mail to:

The price listed next to each product is binding at the time the Customer places an order. The prices of goods displayed on the store’s website do not include VAT (VAT is charged at the checkout if due to the place of delivery of the goods or depending on sides taking part in transaction) and do not include delivery costs. The price may include an individually calculated discount or rebate, assigned to the Customer in an automated manner – this information is provided in the summary of the order.

In the event of payment by the Customer in a currency other than acceptable (the currency being the one specified in the payment methods depending on the account to which it is to be directed and the contracting entity – PLN or EUR), any costs of currency conversion to PLN shall be borne by the Customer.

In the case of payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 14 days from the date of receipt of the e-mail from the Seller as in paragraph 3. If no payment is made within this period, the order will be cancelled.

The deadline for delivery of the product to the Customer is up to 30 days, unless a different period is given in the description of the product or when placing the order. In the case of products with different delivery dates, the delivery date is the longest given date, which, however, cannot exceed 30 days. The beginning of the period of delivery of the product to the Customer is counted from the date of crediting the Seller’s bank account or settlement account.

Until receipt of the product by the customer, but no sooner than the total payment for the subject of the contract takes place, it remains the property of the Seller.

Regardless of the method of delivery of the order, the sales contract shall be deemed completed upon receipt by the Customer’s own transport or when the Seller sends the product for transport to a professional transport company.

§ 3 PRODUCT COMPLAINT

The Seller is obliged to issue the goods without defects and perform all services in accordance with the agreement.

The Seller is also obliged to issue the goods in accordance with the contract. The goods are in accordance with the contract if their description, type, quantity, quality, completeness and functionality, and in the case of digital content also compatibility, interoperability and availability of updates, are in accordance with the arrangements made with the Customer under the concluded contract. In addition, the goods must be suitable for its typical use, be delivered in the agreed quantity, have the agreed durability and security, and in the case of goods with digital elements also the agreed compatibility, and be delivered with the necessary accessories for its use.

The Seller is responsible for the conformity of the product with the agreement for a period of 2 years from the date of delivery of the goods.

The customer may file a complaint also if the non-conformity with the contract is due to the installation of the goods by the Seller or under its responsibility, or if the non-conformity is due to errors in the user manual.

In the event that the delivered goods are found to be defective, the Customer may, at his/her option, exercise his/her warranty rights, if a warranty has been granted, and his/her warranty rights from the Seller. Warranty rights and warranty rights are independent of each other.

In the event that the delivered product or provided services are found to be defective, the Customer may file a complaint and inform the Seller of the observed irregularities, document the irregularities in order to verify the objections and indicate whether he demands repair, replacement of the goods with new ones. A complaint can be submitted electronically or in writing to the address of the Seller.

The complaint may be submitted by the Customer, for example in writing to the Seller’s address, in electronic form to the email: . It is recommended that the customer provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demands; and (3) contact details of the complainant.

For contracts concluded with Consumers, the Seller shall be liable under warranty and/or contractual liability for services rendered. It is excluded in relation to the clients with other status.

The Seller will immediately, but no later than 14 days from the date of receipt of the complaint, take a position on the complaint and inform the Customer of further proceedings. It will be done in writing or by e-mail to the e-mail address provided in the complaint.

In the first instance, the Consumer may request the Seller to repair or replace the goods with new ones.

If:

– Seller refused to repair or replace the goods, or failed to bring them into conformity with the agreement;

– the defect persists despite attempts to remove it;

– the defect in the goods is too significant for the goods to be repaired;

– the Seller  has declared to the Customer or it is evident from the circumstances that it will not be possible to bring the goods into conformity with the contract within a reasonable time or without excessive cost.

In this case, the Customer may demand a price reduction or withdraw from the contract.

The transportation of the goods under warranty shall be at the expense of the Seller through the shipping method indicated by the Seller. The Seller does not accept shipments sent back cash on delivery. In some cases, it is not necessary to send the goods, and the Seller may stop at the inspection of the photos provided by the Consumer, which will be communicated to the Consumer upon receipt of the complaint.

If the choice of withdrawal from the contract has been made, all payments made by the Consumer, including delivery costs, will be returned to the Consumer immediately, but no later than within 14 days from the date of informing the Consumer about the positive processing of the complaint by the Seller. Refund of payments made by payment card or electronic transfer shall be made to the bank account from which the payment was made, unless the Customer expressly submits before the refund another refund instruction that does not generate additional costs for him.

If the product is sent to a Customer who is not a consumer via the carrier, the Customer is obliged to examine the parcel in time and in the manner adopted for such parcels, under pain of losing the warranty. If it finds that during transport there was a loss or damage to the product, it is obliged to perform all actions necessary to determine the liability of the carrier.

§ 4 THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT

A consumer who has concluded a distance contract (via Internet, e-mail) may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs, except for the costs referred to in paragraph 7. To meet the deadline, it is sufficient to send a statement before its expiry. A statement of withdrawal from the contract may be submitted, for example: in writing to the Seller’s address, in electronic form to the e-mail address: . In the event of withdrawal from a distance contract, the contract is considered void.

A sample model withdrawal form available at the end of the General Terms and Conditions of Sale. The consumer may use the template form, but it is not mandatory.

The time limit for withdrawing from the contract begins with taking possession of the product by the consumer or a third party indicated by him other than the carrier, and in the case of a contract which includes many products that are delivered separately, in batches or in parts – from taking possession last product, batch or part.

The seller is obliged to immediately, not later than within 14 days from the date of receipt of the consumer’s statement of withdrawal from the contract, return to the consumer all payments made by him, including the cost of delivery of the product (except for additional costs arising from the method of delivery chosen by the consumer other than the cheapest delivery method proposed). The seller refunds using the same payment method that the consumer used. The seller may withhold the reimbursement of payments received from the consumer until he has received the product back or the consumer has provided proof of his return.

The consumer is obliged to immediately, not later than within 14 days from the day on which he withdrawn from the contract, return the product to the Seller or hand it over to a person authorized by the Seller to collect. The consumer may return the product to the following address: ul. Gdyńska 61A, 05-200 Wołomin.

The consumer is liable for a decrease in the value of the product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.

The consumer bears the direct cost of returning the product.

The right to withdraw from a distance contract is not entitled to the consumer in relation to contracts: in which the subject of the service is a non-prefabricated product, manufactured according to the consumer’s specifications or serving to satisfy his individual needs; in which the subject of the service is a product delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery; in which the subject of the service are products that after delivery, due to their nature, are inseparably connected with other items.

This paragraph does not apply to the possibility of contractual withdrawal from the contract referred to in § 2 paragraf 3 and 6.

§ 5 FINAL PROVISIONS

Polish law applies to concluded contracts and their implementation.

The Seller reserves the right to amend the General Terms and Conditions of Sale. The changes will not in any way affect the acquired rights of Customers before their entry into force, in particular such changes will not affect orders already placed or submitted, and concluded, implemented or executed sales contracts. Amendments to the General Terms and Conditions of Sale become effective 14 days after notification of the change.

For each product sold by the Seller, a VAT invoice or other settlement document in accordance with applicable tax regulations is issued. Such document is subsequently delivered electronically to the Customer.

The customer who is a consumer has the following examples of the possibility of using out-of-court complaint consideration and redress: (1) a request to resolve the dispute to a permanent consumer arbitration court (for more information please visit: http://www.spsk.wiih.org.pl), (2) a request for out-of-court resolution of the dispute to the voivodeship inspector of the Trade Inspection (more information on the website of the inspector competent for the place of business of the Seller), and (3) assistance from the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). At http://ec.europa.eu/consumers/odr there is a platform available for online dispute resolution between consumers and entrepreneurs at EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or contract for the provision of services (more information on the platform’s website or at the Office of Competition and Consumer Protection’s website : https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).

Any disputes arising between the Seller and a Customer shall be subject to the court having jurisdiction over the seat of the Seller.